Refund policy

At Miniplates UK, we understand that every purchase is important, and we want you to feel confident and happywhen ordering from us. We take great care in creating high-quality, personalised keyrings with love and attention, and we truly hope every customer has a positive experience with us ✨

Custom & Made-to-Order Items 🎨

Because personalised and made-to-order items are uniquely crafted just for you, we are unable to accept returns or offer refunds unless the item is faulty. We kindly ask that you review all details carefully before placing your order to make sure everything is correct ✅

If you have any questions before purchasing, we are always more than happy to help you 💬

If Your Item Arrives Faulty or Damaged 📦

We’re really sorry if you receive an item that is faulty or damaged. If this happens, please reach out to us within 2 days of receiving your order, and we will do our very best to resolve the issue for you as quickly and smoothly as possible 💙

To help us assist you better, we may ask for:

• A brief description of the issue
• Clear photos showing the fault or damage 📸
• Proof of purchase, such as an order confirmation or receipt

Once we review your request, we will work with you to find a suitable solution, whether that be a replacement, repair, or refund.

Final Sale Items 🛍️

As each personalised and made-to-order item is uniquely created just for you, all sales are considered final unless the item is faulty. However, if you have any concerns about your order, please don’t hesitate to contact us — we’re always happy to help and will do our best to support you 😊

Need Help? 💬

We truly appreciate your support and want you to have a lovely experience with us. If you have any questions or need assistance, please feel free to reach out to our friendly customer service team at info@miniplates.uk or message us on WhatsApp: https://wa.me/message/FELSXBU2SBF5O1 💙

Thank you for choosing Miniplates. We value every one of our customers and truly appreciate your trust and support! 🙏✨