Shipping policy
Once an order is placed, please allow 3–4 business days for processing and production before shipment. Orders are processed Monday through Friday, excluding weekends and public holidays 🗓️
Estimated Shipping Times 🚚
Our shipping times vary depending on the fulfilment centre handling your order. Below are the estimated delivery windows:
• United Kingdom: 5–8 business days 🇬🇧
Please note that these timeframes are estimates and may vary due to factors beyond our control.
Shipping Delays & External Factors ⏳
We strive to ensure timely delivery of all orders. However, we do not guarantee specific delivery dates due to potential delays caused by:
• Weather conditions 🌧️
• Holidays or peak shopping seasons 🎁
• Customs processing, for international shipments 🌍
• Carrier delays or logistical disruptions 🚛
• Natural disasters or other unforeseen circumstances ⚠️
While we make every effort to work with reliable shipping providers, any delays experienced after dispatch are the responsibility of the shipping carrier. We are not liable for extended transit times once an order has left our facility.
Tracking Information 🔎
⚠️ Please note: Only orders over £20 qualify for FREE tracking. Add more to your order now to unlock tracking and follow your parcel every step of the way.
Once your order has been shipped, you will receive a tracking number via email. It is the customer’s responsibility to monitor their shipment and contact the carrier directly for any delivery inquiries.
Lost or Stolen Packages 📭
We are not responsible for lost or stolen packages marked as delivered by the carrier. If you believe your package has been misplaced, we recommend contacting the shipping provider to file a claim.
Contact & Support 💬
If you experience any issues with your order, please reach out to our customer support team for assistance. While we cannot control carrier-related delays, we will do our best to assist you in resolving any concerns 💙
By placing an order on our website, you agree to the terms outlined in this shipping policy ✅